CM Clean.png
                    iLok 2 or 3 Bound

                    iLok 2 or 3 Bound

System Bound

System Bound

              USB Flash Drive Bound   

              USB Flash Drive Bound


License TroubleShooting for 5.x PC


You obliviously got to this page by clicking the 'TroubleShoot" button from BaseHead PC version 5.x.

First Question...
Are you trying to running the Demo Version? 
If so, look in the install folder for BaseHead 5.x Demo.exe and launch that instead. 
FYI....The full version and demo version are completely different and separate EXE's

Next Jump the type of licensing you have currently below.....


CmStick Users: (Including Ignition Keys)
Make sure it's plugged in and not with a red light on it.  Also make sure it's plugged into a hub with a solid 5 volts of voltage.  If it's a non-local CmStick make search your Server Search I.P. address is correct.  Contact your I.T. guy in this case.
More detailed troubleshooting can be found by clicking the botton below


USB Devices (Including iLoks) AND System Processor Bound Licenses:
For version 5.x we ditched the need to use License Apply and instead you were emailed a License Activation file you were told to keep safe and not loose.

So for every new system with these 3 types of authorizations...
1. install BaseHead.
2. Drag your License Activation file to the pre-Installed CM Control Center to bind BH to your device.

If you re-installed Windows you probably also need to do the above steps! ^^
You probably also need to re-install the CM Runtime fully and it won't hurt to get the latest on your system.

Instructions for that can be found by clicking the button below

PAGE NOT COMPLETE!  MORE INFO TO COME SOON with a WIZARD to help Troubleshoot easier.  8)

Create  a Support Ticket if the above didn't help you