COMMon iLok2/ILOK3 FREQUENTLY Asked Questions

I switched to a new system and BaseHead or Injector is not seeing my iLok now.  What to Do?
we bind to your iLok2/3 via USB Device Locking and NOT the iLok Manager

So for every new system....

1. Install BaseHead or Injector.
2. Install the License (that was emailed to you when you placed the order)

To install the license on BaseHead Mac version 5.x or Injector, just drag and drop the License .key file to the register panel.
BaseHead PC 5.0 uses a  .WibuCmRaU file that is dragged to the CM Control Center, but 5.1 for PC will use the same .key file system as above currently used for mac ^^^.
Older versions use the License Apply helper application. (Also sent to you a purchase time) 


How do you bind BaseHead to my iLok2 or iLok3?
We make you a custom license with your iLok's serial number embedded in it after you send us a LicenseRequest.xml . A License Activation will be send you you once we receive it, then BaseHead or Injector launches it will read the serial number in the license and if it exists on your system, it launches!  It's the same principle as binding to a USB Flash drive or External USB HDD/SSD.


Why don't I see my license I purchased deposited in the iLok Manager?
Mentioned in many places on the website, we BIND to iLok's using the serial number you provided to us using the License Request application at purchase time.  We do this just like we do with any other USB Device and this as a bonus happens to work with iLok2's and iLok3's and we do this without using anything by PACE so it will not show up in the iLok Manger ever and will not mess with other iLok software cuz we just read the serial number of this device like any other USB device you might choose to bind to.


Why can't I use the iLOK Manager like other software?
Do you want to pay an extra $100 for BH?? then sure we can use the iLok manager!  ;-)
We wanted to support native support for iLok's, but financially it doesn't make sense for us little guys, selling a niche product and would need to raise prices higher to survive.
We like to keep prices as low as possible....8)
That is part of the reason my competition is $899 and $999.

Plus, we needed a dongle that worked over a network, which iLok doesn't.  Their Encryption doesn't work with modern coding languages (only C++)...the list goes on.
Also... We can't offer other options like USB Flash Drive and Network Floating for large facilities  easily and we want to offer flexibility.

So on every new system install...
1. Install BH
2. Install the License File
3. Save $100 dollars.....Any Questions?  haha  ;-)

Note: to install the license file with version 5.x just drag and drop the License Activation file that was emailed to you when you placed the order to the CodeMeter Control Center.  Other versions use the License Apply helper application. (Also sent to you a purchase time) 

Will this mess up any other programs using the same iLok2/3?
Nope, we only query the OS for the serial number of the iLok.  It will NOT interfere with it's normal operation in any shape or form.

What if I loose my iLok, it gets damaged or just want to move my license to a new iLok ?
First, purchase a Replace or Move USB/iLok Bound License in the store at $15 for one platform or $25 for both a Mac/PC replacement licenses. 
Next send us a new LicenseRequest from the new iLok we can create and send you a new license(s) and we will add the old one to the Kill List within a week.

Every license costs us money to write , so we had to start charging a small fee cuz too many users were changing iLok's every week it seemed...8(

How can I move my CmStick license to an iLok binded License?
We prefer never to do this cuz it's a huge pain and a step backwards.  It is possible, but unless your CmStick is failing we do not condone doing this.
If you still want to move, then send us a new License Request and purchase the $35 CodeMeter Transfer Fee in the STORE from CmStick to iLok.
We have to charge a transfer fee for this cuz CodeMeter charges us to change container types.